• By eggsdev
  • June 15, 2024

In 2022 Walmart started testing self-checkout at its big box locations in the United States and Canada. Two years later only one Canadian location remains in Sainte-Agathe-des-Monts, a small town in Quebec. At the Giant Tiger in Stratford, Ontario owner Scott Savage has removed all his self-checkout machines. At least six Canadian Tire stores have followed suit including one in North Bay and another in Toronto, Ontario. Some stores are limiting the number of items permitted at self-checkout. Loblaw is testing receipt scanners at 4 locations under their Superstore and Zehrs brands in southern Ontario. In other places, such as the Loblaw Burnhamthorpe Market in Toronto, ON, they have installed security gates that direct shoppers to a defined exit.

Cited as a way to reduce labour costs self-checkout lanes have not led to the anticipated savings as they have to be supervised by staff. Studies have suggested that theft is a problem but retailers are reluctant to make this data public. Retailers site improved customer service as the main driving force for returning to traditional checkouts however the CEO of Walmart USA admitted in a Good Morning America interview that they removed machines in areas with the highest rate of disappearing merchandise.

In other security news London Drug suffered a ransomware attack that forced it to close all 79 of its locations in western Canada on April 28. The unconfirmed perpetrator was LockBit which threatened to release confidential data unless the company paid a $25 million ransom. London Drug was unwilling and unable to pay the cybercriminals. Corporate files containing employee information were thought to be in jeopardy. In response London Drug offered current employees 24 months of free credit monitoring and identity theft services. Stores reopened May 7.